Official Reviews of Alloro Suite Hotel Bologna written by Parents with children

Alloro Suite Hotel, Bologna Italy


Alloro Suite Hotel

Rate on Official Website

of 121 Lodgings Bologna center
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Alloro in Bologna

by AD

Parents with children, 11/2009

Your overall rate is: Average
Rating of the official website
Usability of the website
Reliability of information
Rating of accommodation
Kindness of the staff
Value for money

We stayed for 4 night with our young child. The first room we stayed in did not look any thing like the pictures on the website. After staying one night in that room and having very bad night sleep we changed rooms but the beds in the second room were no better. The beds were changed once over the 3 days and the cleaner left one plastic glass for 3 of us. The staff were very friendly but I wouldn't call the hotel outstanding by any means. Next time I rather pay a bit more and stay in town.

What did you enjoy most about your stay?
Accessibility totown and the decent value.

What did not meet your expectations?
Rooms were not very clean and the beds are very uncomforable.

Posted on: 09/12/2009

Risposta della direzione alla recensione: Alloro in Bologna

Dear Guest, I'm very sorry you couldn't appreciate your stay at our hotel. I apologise for not being up to your expectations.

I wish I had solved our inefficiency in time. I really would like to make you change your mind about the Alloro Suite Hotel: I would be very glad if you could give us another chance accepting our invitation to sleep for free in our wonderful and new Suite Alloro characterized by the best beds on the market.

However thank you for your complains which help us to constantly improve. Our staff wishes you a Merry Christmas and a Happy New Year.

 All the best, Domenico Sapia Hotel Manger

If you represent the management of this property and would like to respond to a review, please use the Management Response Form. To reply please follow the suggestions of our "Guidelines for Responding to a negative Review".


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