Official Reviews of Hotel Fenice Milan city center written by Young couple

Hotel Fenice, Milan city center Italy

Nozio has <strong>selected this hotel</strong> because it offers you:<br /><br />- <strong>a high-quality Official Website</strong> where you can book at good rates due to no extra middleman costs;<br /><br />- <strong>great value for money</strong> confirmed by the real opinions of guests registered to the Nozio Community.

Hotel Fenice

Rate on Official Website

of 388 Lodgings Milan city center
Nozio Popularity Index (?)

Less than Optimal

by smmashers

Young couple, 7/2008

Your overall rate is: Poor
Rating of the official website
Usability of the website
Reliability of information
Rating of accommodation
Kindness of the staff
Value for money

We asked that we wanted to complain and the only thing they said was that we can take it up with the manager. the room was not clean and the bathrooms were cramped. the hallways smelled pungent. The website claimed that the train statiion was close to the hotel but it was quite a distance. I wanted to get in touch with the management about a possible refund or discount but have not had a chance to contact you all since my return. It was totally unacceptable how we could stay in that room in the hot july month with no air conditioning. Our trip to Milan was very disappointing in large part due to the discomforts of the Hotel Fenice.

What did you enjoy most about your stay?
Nothing really.

What did not meet your expectations?
the room was very uncomfortable. we did not have AC in the room for the 2 nights we stayed there. When we asked about this at the front desk, they were completely rude and unhelpful.

If you represent the management of this property and would like to respond to a review, please use the Management Response Form. To reply please follow the suggestions of our "Guidelines for Responding to a negative Review".


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