Official Reviews of Hotel Fenice Milan city center written by Parents with children

Hotel Fenice, Milan city center Italy

Nozio has <strong>selected this hotel</strong> because it offers you:<br /><br />- <strong>a high-quality Official Website</strong> where you can book at good rates due to no extra middleman costs;<br /><br />- <strong>great value for money</strong> confirmed by the real opinions of guests registered to the Nozio Community.

Hotel Fenice

Rate on Official Website
 
 

17
of 379 Lodgings Milan city center
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by aioa0143

Parents with children, 7/2008



Your overall rate is: Average
 
Rating of the official website
Usability of the website
Reliability of information
 
Rating of accommodation
Kindness of the staff
Cleanliness
Comfort
Services
Value for money

Hotel Fenice satisfied our needs but did not stand-out as a good hotel. Rooms were a decent size, bathrooms were relatively clean and breakfast was adequate. However, the very poor customer service by staff did not make my stay very welcomed. Maria Paolo at the front desk was extremely rude from the moment we stepped into the hotel. It's not fair that she takes out her personal frustrations on customers! Her attitude continued throughout our stay and she wouldn't even book us a taxi upon our departure! She really needs to work on her appearance to her customers as she currently does not deliver professional and friendly services! Average hotel but would not return!


What did you enjoy most about your stay?
Breakfast was better than most for a small hotel.

What did not meet your expectations?
Very poor customer service.




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