One poor customer when it comes to service
The hotel is old (this is Venice) but elegant and clean, really well located in a delightful square, close to everything. The key downside, and the reason we would probably never stay there again, was the daytime host/manager...a fellow we came to call "bastardo" because his attitude lacked even a nuance of customer service. 10 minutes late for breakfast? No coffee then, and no apology for no coffee either. Sit in the wrong place; you'll be reminded sternly. Just a very unfriendly guy. Evening/night staff was cordial and helpful, but the day guy has got to go! Only time he came even close to smiling was when we paid the bill. Summary: good hotel, great location, but daytime host/manager needs a personality injection. Bastardo indeed.
What did you enjoy most about your stay?
Location was excellent
What did not meet your expectations?
No working TV's. We were told they would be fixed next day. Must have been Italian time -- 3 days later, nothing. And no discount for this, either.
If you represent the management of this property and would like to respond to a review, please use the Management Response Form. To reply please follow the suggestions of our "Guidelines for Responding to a negative Review".