Official Reviews of Ruzzini Palace Hotel Venice city center written by Young couple

Ruzzini Palace Hotel, Venice city center Italy

Nozio has <strong>selected this hotel</strong> because it offers you:<br /><br />- <strong>a high-quality Official Website</strong> where you can book at good rates due to no extra middleman costs;<br /><br />- <strong>great value for money</strong> confirmed by the real opinions of guests registered to the Nozio Community.

Ruzzini Palace Hotel

Rate on Official Website
 
 

14
of 552 Lodgings Venice city center
Nozio Popularity Index (?)





Excellent service, great customer care


by Doink

Young couple, 11/2008



Your overall rate is: Good
 
Rating of the official website
Usability of the website
Reliability of information
 
Rating of accommodation
Kindness of the staff
Cleanliness
Comfort
Services
Value for money

The Ruzzini Palace hotel in Venice is a beautiful place to stay. Well located, nice architecture and very comfortable. But most importantly they really care about their guests, which is a very rare nowadays.

When we booked we asked to have a room with a standing shower, which the hotel kindly provided. Unfortunately, that meant being on the ground floor with window looking through a plaza so not ideal for privacy on a romantic weekend.

When we asked for another room the staff was more than understanding, couldn’t accommodate us to another room since the hotel was full, so they find us a superior room (free upgrade) in their sister hotel (Duodo palace) with a free taxi boat transfer.

On top of that the manager sent us a bottle of bubbly to apologise…when all they did wrong was to give us what we asked for!  This hotel clearly cares about their customer, and we’ll definitely stay there again in our next visit to Venice.


What did you enjoy most about your stay?
Customer care

What did not meet your expectations?
Breakfast was average, with the dining room a bit small




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