Official Reviews of Quintocanto Hotel and Spa Palermo written by Mature couple

Quintocanto Hotel and Spa, Palermo Italy


Quintocanto Hotel and Spa

Rate on Official Website

of 129 Lodgings Palermo center
Nozio Popularity Index (?)

unreliable booking system

by Chuck

Mature couple, 9/2010

Your overall rate is: Good
Rating of the official website
Usability of the website
Reliability of information
Rating of accommodation
Kindness of the staff
Value for money

In December, 2009 we booked a room in the Quintocanto Hotel, primarily for its proximity to rhe sights we wanted to visit in Palermo. We immediately received a confirmation of our reservation. About one week before we left for our trip to Sicily in September, 2010 we received an email infoming us that our resevation could not be honored due to an error in their server which told them that a room was available when there were actually no rooms available. I called on the telephone and told them I could not believe that all of the rooms were reserved before our reservation in December - they were insistent that it was a server error and nothing could be done. I do not believe that this was true. They did book us into another hotel in there chain which was wonderful but 5 kilometers from their hotel. Because of the distance from where we wanted to be, we tried to make a reservation in other hotels, all of which were booked apparently because the Pope was in Palermo on the Sunday of our stay. Obviously one should not book this hotel since their website is so unreliable.

What did you enjoy most about your stay?
The room was lovely, spacious and clean and the staff was excellent.

What did not meet your expectations?
The room was not in the hotel we booked!

If you represent the management of this property and would like to respond to a review, please use the Management Response Form. To reply please follow the suggestions of our "Guidelines for Responding to a negative Review".


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