Official Reviews of Puerta Catedral Seville written by Mature couple

Puerta Catedral, Seville Spain

Nozio has <strong>selected this hotel</strong> because it offers you:<br /><br />- <strong>a high-quality Official Website</strong> where you can book at good rates due to no extra middleman costs;<br /><br />- <strong>great value for money</strong> confirmed by the real opinions of guests registered to the Nozio Community.

Puerta Catedral

Rate on Official Website
 
 

1
of 83 Lodgings Seville
Nozio Popularity Index (?)





Never Again!!!!!


by Frequent traveler

Mature couple, 11/2011



Your overall rate is: Not satisfactory
 
Rating of the official website
Usability of the website
Reliability of information
 
Rating of accommodation
Kindness of the staff
Cleanliness
Comfort
Services
Value for money

The "so called" Apartments are the SMALLEST we have ever seen. The bathroom was so small that you could not "wipe the rear end" as the toilette was so closed to the walls, and there was no place to put your toiletries. There were not windows to the outside, (When on the Internet" shows ""Views of the Cathedral"" ) On pot of that, it must be one of the worst places to find in the City of Sevilla. The info on their Web-site says "Available pay-parking near bay" but it doesn't show that the nearest Public Parking is between 10 & 15 minutes walk. or you would rely on Taxis. if you don't drive. This has been by far the worst place we have ever stayed. Further more the staff did not care to show where the units were; but simply handed the keys and said the building is just around the corner. WAAAOH Some kind of service !!!. Then the stupid thing that one has to use a key to get out of the units?? Maybe to get in,,,, but not to get out for heaven's sake!!! As we said NEVER AGAIN. Mr. & Mrs. F & J Moreno, & Mr. & Mrs. C & N Moreno


What did you enjoy most about your stay?
Views of the City

What did not meet your expectations?
The Accommodation at Puerta Catedral




Posted on: 24/01/2012


Respuesta de administración crìtica: Never Again!!!!!

Dear Family Moreno, First of all we are very sorry to read your comments. We would like to use this opportunity to apologize about the inconveniences that you found in our establishment and to give you some answers. Actually we have Apartments (all with views to the Cathedral, and so specified on our website) and Studios ("located 20 meters away from the Cathedral", no views). All guests however can enjoy the views from our other communal terrace at the same building and at Puerta Catedral II, this one with great Cathedral views. Your booking was for two Studios. It is very common in south Spain to build houses around an interior patio that makes rooms fresh and calm. We see now that our Suits would have suited you much better. Regarding the bathrooms sizes and distribution of space, it is also different from Studio to Studio. Every one is unique and I can be proud to say that -except very few critics- guests appreciate a lot all furniture, cookeries, facilities featured in the studios and we very rarely have bad reviews. The way to open all doors to come out of the building is an electric buzz (indicated with a sticker with the word Door, next to the one that says Lights that we have just printed again in bigger size!). Yes, using the keys everytime would not be practical. Again, our apologies. Driving into any old Spanish town's city center is not easy. Because we know that, we offer a transfer service from/to the airport and stations and always recommend not to hire a car for your stay in Seville. For guests traveling with car, we send directions and are always willing to support guests over the phone. We are sorry it was not a good experience for you. Parking is really not far away (just 5 minutes walk) but again we understand that after some driving hours, some difficulties to reach the Cathedral etc, you would have prefered to have no car. On the other hand, one the most valued strengths of our apartments is the location. From here you can just walk to every monument and important area and we can’t be more central! It is true that we do not walk with the guests to the apartments. We receive all guests in our reception (in one of our 3 buildings, all 20 m away from each other) and explain where the units are, give a map and information. When guests have any problem, we come out of the reception or call another colleague to come and help (with luggage or any thing like that) and during the stay, we can always be reached from the units by direct phone. We appreciate your time to send us your comments because they all help us improve and give a better service everyday. We will take all your comments in account for the future and are very sorry we did not full fill all your expectations. We will be very happy to be able to receive you again and to help you choose the most suitable apartments for you for your next visit to Seville. This time, if you come by plane, we will be waiting for you at the airport! Many thanks again and see you hopefully soon in sunny Sevilla. Puerta Catedral Management


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