Official Reviews of Gunes Hotel Istanbul written by Business traveler

Gunes Hotel, Istanbul Turkey

 

Gunes Hotel

Rate on Official Website
 
 

5
of 106 Lodgings Istanbul
Nozio Popularity Index (?)





Business visit


by enginbal

Business traveler, 4/2010



Your overall rate is: Good
 
Rating of the official website
Usability of the website
Reliability of information
 
Rating of accommodation
Kindness of the staff
Cleanliness
Comfort
Services
Value for money

1. They told us on the phone that they did not have available rooms but we made a reservation on internet the same day.

2. The day we would check-in, they charged the credit card before we showed up, despite our call mentioning that we would show up.

This caused a security misunderstanding between my Bank and me and led to cencellation of my credit card. I needed to wait 10 days more for my new card.

Despite the very good position and all the other positive issues, the hotel reservation desk or the behind office has to be very careful on how they deal with the customers.





Posted on: 02/09/2010


Management response to review: Business visit

First of all, we would like to know who has stayed at the Gunes Hotel? Secondly, we always leave several rooms to our online reservation system. The reason we do this, we sopport our web online booking engine. Off course, we charge it. Otherwise the guest can not make the reservation. I do not see any mistake here. I think the guest does not know the booking system. Please next time if you have any question, send us the mail to info@guneshotel.com.tr Regards, Emin GUDE


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